Question 1

In which countries is it possible to buy?

Accepted Answer

Currently It is possible to make purchases in all European Union countries

Question 2

In which languages is it possible to navigate?

Accepted Answer

You can browse the TEACOOD ONLINE site in Italian and English.

Question 3

Is it possible to receive regular e-mail information about news and promotions from TEACOOD ONLINE?

Accepted Answer

Yes, in order to receive information about TEACOOD news, promotions and events you need to subscribe to the newsletter. You can subscribe by clicking HERE.

Question 4

Is subscription to the newsletter free?

Accepted Answer

Yes, subscribing to the TEACOOD ONLINE newsletter is free of charge and carries no obligation to make a purchase.

Question 5

Is it possible to unsubscribe from the TEACOOD ONLINE newsletter?

Accepted Answer

Yes, you can easily unsubscribe by clicking on "If you want to unsubscribe from the newsletter, click here" at the bottom of any newsletter you receive from TEACOOD ONLINE.

Question 6

I have forgotten my password, how can I reset it?"

Accepted Answer

You can reset your password by going to "My account" under "Forgot your password?". After entering your e-mail address, you will receive an e-mail containing a link to reset your password.

Question 7

Can I change the e-mail address of my account?

Accepted Answer

Currently, site members cannot edit their own passwords or email addresses.    For more information, please send an email to support@teacood.com. We will help you recover your account.

Question 8

How is my personal data processed?

Accepted Answer

In the processing of data that may directly or indirectly identify the user, TEACOOD ONLINE respects the principle of strict necessity.
The collection and processing of personal data will be carried out in accordance with the general principles of necessity, correctness, relevance and non-excessiveness.
For more information visit the privacy section.

Question 9

What is a cookie policy?

Accepted Answer

Cookies are pieces of information stored by your browser when you visit a website with any suitable device (such as a PC, tablet or smartphone). Each cookie contains different data and may remain on the system for the duration of a session or for long periods and may contain a unique identifier. For more information please visit our cookie policy section.

Question 10

What is the wishlist and what does it do?

Accepted Answer

The wishlist function allows registered users to conveniently save their favorite items for later purchase. You can remove items or move them to the shopping cart at any time by accessing the wishlist section of the website.
Please note: products saved in the wishlist are not automatically reserved.

Question 11

How can I be sure that my order has been sent correctly?

Accepted Answer

After submitting your order you will receive a confirmation by e-mail. If you do not receive a confirmation, please contact our customer care via the Contact section of the website or by sending an email to support@teacood.com

Question 12

Where is my parcel? Can I find out the status of my order?

Accepted Answer

TEACOOD ONLINE offers the possibility to keep track of your package once it has been dispatched, thanks to a link in the shipping confirmation e-mail.

Question 13

Can I delete an item from my order?

Accepted Answer

Yes. Before confirming your order you can delete the item you no longer wish to receive from your shopping cart.

Question 14

What can I do if I receive a damaged item?

Accepted Answer

TEACOOD ONLINE only sells items in perfect condition. If, exceptionally, you should receive a defective product, please contact our Customer Care via the Contact section of the website or by sending an email to support@teacood.com

Question 15

What can I do if I receive the wrong item?

Accepted Answer

If you receive a wrong item that you did not order, please contact our Customer Care team via the Contact section of the website or by sending an email to support@teacood.com

Question 16

What are the payment options?

Accepted Answer

CREDIT CARD. The credit cards accepted by teacoodonline.com are: Visa, Mastercard, Maestro, American Express. The data requested in the "Billing Address" section must correspond with the address of the credit card used for the purchase, otherwise we will not be able to process and send your order. All transactions are secure: the teacoodonline website is equipped with the SSL encryption system which guarantees maximum protection of personal and payment data.
 
PAYPAL. A secure and simple payment system that, in the Express version, allows checkout without logging into our site. You can finalize the payment in a few simple steps, without having to re-enter the financial data that is already stored on PayPal. PayPal also offers the possibility to pay with all credit cards without having an account by clicking on the link 'Don't have a Paypal account?', without any registration requirement and at no additional cost. When ordering, PayPal will immediately charge the amount relating to the purchase made.
 
COD. You can pay comfortably on delivery of your order. there is an additional charge of €5.00. This service is only valid for Italy.

Question 17

Why is my credit card being refused?

Accepted Answer

Your card may be rejected for the following reasons:
The card may have expired. Check that your card has not exceeded its expiry date.
The card limit may have been reached. Ask your bank if the maximum limit for purchases has been exceeded.
One of the data indicated may be incorrect. Please check if you have filled in all required fields correctly.

Question 18

May I request the invoice?

Accepted Answer

Yes, if you wish to receive an invoice, you will be asked for your billing information. The invoice will be issued on the basis of the information provided by you, which you declare and guarantee to be true.

Question 19

Can I return purchased products?

Accepted Answer

Yes, you have the right to withdraw without penalty and without specifying a reason within a period of 14 days from the date of receipt of the product, by sending a written notice to support@teacood.com, using the optional withdrawal form in point 11 of the 'terms and conditions' section, or any other written statement.

Question 20

When will I receive a refund for my order?

Accepted Answer

In the event of a correctly exercised withdrawal, TEACOOD ONLINE will refund the payments received, in the same payment method used for the initial transaction, within 30 days of the day on which you gave notice of your wish to withdraw from the contract. TEACOOD ONLINE is not obliged to reimburse delivery costs if you have chosen a type of delivery other than the least expensive type of delivery offered.

Question 21

What is the scope of the guarantee?

Accepted Answer

Excluded from the scope of application of the conformity guarantee are any failures or malfunctions caused by accidental events or by use of the product that does not comply with its intended use and/or with the technical documentation. If you wish to make use of the remedies provided for by the conformity guarantee, you must send a written communication to the e-mail address support@teacood.com. For further information, please visit the Terms and Conditions section.

Question 22

How long does it take for shipping?

Accepted Answer

Delivery times vary depending on the destination:Shipping in Italy: 2 - 4 business days.Shipping within Europe: 4 - 7 business days.Note: Deliveries to islands or remote areas may take an additional 1-2 business days. You will receive a tracking code via email as soon as your order has been shipped.

Question 23

What happens if I am not at home at the time of delivery?

Accepted Answer

IIn the event of non-delivery to the address indicated by the user, a second delivery attempt will be made to the same address. If the courier is unable to deliver the package even at this second attempt, the product will be placed in the courier's warehouse closest to the delivery address and a notice will be left for the user with the necessary instructions for collection.

Question 24

What are the shipping costs?

Accepted Answer

Shipping is free in Italy for orders over €60. For orders that do not exceed the value for free shipping, the cost is €7. For oversized products, shipping is €14, even if the order exceeds the value for free shipping.
For orders outside Italy, shipping is free for orders over €140.
For orders that do not exceed the value for free shipping, shipping costs will be calculated on request. TEACOOD ONLINE will not be responsible for taxes or customs duties for shipments outside the EU. For all these countries, taxes or customs duties are the responsibility of the customer.

Question 25

Does the price of the product include VAT?

Accepted Answer

For each product, the price including VAT, if due, is indicated. If the nature of the product means that the price cannot be calculated in advance, the method of calculating the price is indicated. In addition, any taxes, additional charges and delivery costs that may vary depending on the destination, the delivery method chosen and/or the payment method used will be indicated. If these costs cannot reasonably be calculated in advance, an indication of which costs will be charged to you will be provided.

Question 26

Do you have any sustainable products?

Accepted Answer

Yes, TEACOOD ONLINE is committed to offering sustainable products.The products are indicated in the dedicated category.

FAQ

Frequently Asked Questions